:root{--blue: #344CB7;--blue-light: #EEF1FB;--navy: #1E3A8A;--purple: #7C3AED;--purple-light: #F3EFFE;--teal: #0F6E56;--teal-light: #E6F4F1;--green: #16a34a;--green-light: #F0FDF4;--amber: #D97706;--amber-light: #FFFBEB;--red: #DC2626;--red-light: #FEF2F2;--gray: #6B7280;--text: #111827;--text2: #374151;--text3: #9CA3AF;--bg: #F9FAFB;--bg2: #F3F4F6;--border: #E5E7EB;--border2: #F3F4F6;--radius: 8px;--shadow: 0 1px 3px rgba(0,0,0,.1);--shadow-md: 0 4px 16px rgba(0,0,0,.12)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}#root{display:flex;height:100vh;overflow:hidden}.app-shell{display:flex;flex:1;overflow:hidden}.sidebar{width:200px;min-width:200px;background:#fff;border-right:1px solid var(--border);display:flex;flex-direction:column;overflow-y:auto}.sidebar-logo{padding:18px 16px 12px;border-bottom:1px solid var(--border)}.sidebar-logo-text{font-size:16px;font-weight:800;color:var(--blue)}.sidebar-logo-sub{font-size:10px;color:var(--text3);margin-top:1px}.sidebar-nav{flex:1;padding:10px 8px;display:flex;flex-direction:column;gap:2px}.sidebar-section{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;padding:10px 8px 4px}.nav-item{display:flex;align-items:center;gap:9px;padding:7px 10px;border-radius:var(--radius);cursor:pointer;font-size:13px;font-weight:400;color:var(--text2);text-decoration:none;transition:all .1s;position:relative}.nav-item:hover{background:var(--bg2)}.nav-item.active{background:var(--blue-light);color:var(--blue);font-weight:600}.nav-badge{background:var(--red);color:#fff;border-radius:10px;font-size:10px;font-weight:700;min-width:16px;padding:0 4px;text-align:center;margin-left:auto}.sidebar-footer{padding:12px 14px;border-top:1px solid var(--border);font-size:12px}.sidebar-footer-name{font-weight:600;color:var(--text)}.sidebar-footer-role{font-size:10px;font-weight:700;color:#fff;background:var(--blue);padding:2px 8px;border-radius:10px;display:inline-block;margin-top:3px;text-transform:uppercase}.sign-out-btn{width:100%;margin-top:8px;padding:6px;border:1px solid var(--border);border-radius:var(--radius);background:#fff;cursor:pointer;font-size:12px;color:var(--text3)}.main-area{flex:1;display:flex;flex-direction:column;overflow:hidden}.topbar{background:#fff;border-bottom:1px solid var(--border);padding:12px 22px;display:flex;align-items:center;gap:10;flex-shrink:0}.topbar-title{font-size:15px;font-weight:600}.topbar-right{margin-left:auto;display:flex;gap:8px;align-items:center}.page-body{flex:1;overflow-y:auto;padding:22px}.btn{padding:7px 14px;border-radius:var(--radius);font-size:13px;font-weight:500;cursor:pointer;border:1px solid var(--border);background:#fff;color:var(--text2);transition:all .1s}.btn:hover{background:var(--bg)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--blue);color:#fff;border-color:var(--blue)}.btn-primary:hover{background:var(--navy)}.btn-danger{background:var(--red);color:#fff;border-color:var(--red)}.btn-sm{padding:4px 10px;font-size:11px}.panel{background:#fff;border:1px solid var(--border);border-radius:10px;overflow:hidden;margin-bottom:16px}.panel-header{padding:12px 16px;border-bottom:1px solid var(--border2);display:flex;align-items:center;justify-content:space-between}.panel-title{font-size:13px;font-weight:600}.panel-right{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.alert{padding:10px 14px;border-radius:var(--radius);font-size:13px;margin-bottom:14px}.alert-info{background:#eff6ff;border:1px solid #BFDBFE;color:#1e40af}.alert-success{background:var(--green-light);border:1px solid #BBF7D0;color:#15803d}.alert-danger{background:var(--red-light);border:1px solid #FECACA;color:#b91c1c}.alert-warn{background:var(--amber-light);border:1px solid #FDE68A;color:#92400e}.badge{display:inline-flex;align-items:center;padding:2px 9px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}.badge-open{background:#fef2f2;color:#b91c1c}.badge-progress{background:#fffbeb;color:#92400e}.badge-resolved{background:#f0fdf4;color:#15803d}.badge-closed{background:#f9fafb;color:#6b7280}.badge-hi{background:#fef2f2;color:#b91c1c}.badge-med{background:#fffbeb;color:#92400e}.badge-lo{background:#f0fdf4;color:#15803d}.badge-online{background:#eff6ff;color:#1d4ed8}.badge-store{background:#f3effe;color:#6d28d9}.badge-product{background:#e6f4f1;color:#0f6e56}.badge-general{background:#f9fafb;color:#6b7280}.sla-timer{display:inline-flex;align-items:center;padding:2px 8px;border-radius:10px;font-size:10px;font-weight:700}.sla-breach{background:#fef2f2;color:#b91c1c}.sla-risk{background:#fffbeb;color:#92400e}.sla-ok{background:#f0fdf4;color:#15803d}.filter-pill{padding:4px 12px;border-radius:20px;font-size:12px;cursor:pointer;border:1px solid var(--border);background:#fff;color:var(--text2)}.filter-pill.active{background:var(--blue-light);color:var(--blue);border-color:var(--blue);font-weight:600}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:100;padding:16px}.modal{background:#fff;border-radius:14px;width:100%;max-height:90vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #0003}.modal-sm{max-width:420px}.modal-md{max-width:560px}.modal-lg{max-width:680px}.modal-xl{max-width:800px}.modal-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.modal-title{font-size:15px;font-weight:600}.modal-body{padding:18px 20px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;flex:1}.modal-footer{padding:12px 20px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-shrink:0}.close-btn{background:none;border:none;cursor:pointer;font-size:16px;color:var(--text3);padding:2px 6px;border-radius:4px}.form-group{display:flex;flex-direction:column;gap:5px}.form-label{font-size:11px;font-weight:700;color:var(--text2);text-transform:uppercase;letter-spacing:.03em}.form-input{padding:8px 11px;border:1px solid var(--border);border-radius:var(--radius);font-size:13px;outline:none;transition:border .15s}.form-input:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-light)}.form-select{padding:8px 11px;border:1px solid var(--border);border-radius:var(--radius);font-size:13px;outline:none;background:#fff;cursor:pointer}.form-textarea{padding:8px 11px;border:1px solid var(--border);border-radius:var(--radius);font-size:13px;outline:none;resize:vertical;font-family:inherit;width:100%}.form-textarea:focus{border-color:var(--blue)}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.data-table{width:100%;border-collapse:collapse;font-size:12px}.data-table th{padding:9px 14px;text-align:left;font-size:10px;font-weight:700;color:var(--text3);border-bottom:1px solid var(--border2);white-space:nowrap;text-transform:uppercase;letter-spacing:.03em;background:var(--bg)}.data-table td{padding:11px 14px;border-bottom:1px solid var(--border2)}.data-table tr{cursor:pointer;transition:background .1s}.data-table tr:hover td{background:var(--bg)}.table-wrap{overflow-x:auto}.tabs{display:flex;border-bottom:1px solid var(--border);padding:0 20px}.tab{padding:10px 14px;font-size:13px;cursor:pointer;border-bottom:2px solid transparent;color:var(--text2);margin-bottom:-1px}.tab.active{color:var(--blue);border-bottom-color:var(--blue);font-weight:600}.timeline{display:flex;flex-direction:column;margin-bottom:16px}.tl-item{display:flex;gap:12px;padding-bottom:14px}.tl-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;margin-top:4px}.tl-line{width:2px;flex:1;background:var(--border2);margin:4px auto 0;min-height:20px}.tl-text{font-size:13px;color:var(--text)}.tl-meta{font-size:11px;color:var(--text3);margin-top:3px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:12px}.detail-section{background:var(--bg);border-radius:var(--radius);padding:12px 14px}.detail-section-title{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.05em;margin-bottom:10px}.detail-row{display:flex;justify-content:space-between;align-items:center;padding:5px 0;border-bottom:1px solid var(--border2);font-size:12px}.detail-key{color:var(--text3)}.detail-val{font-weight:500;color:var(--text)}.product-fields{background:#f0fdf8;border:1px solid var(--teal-light);border-radius:var(--radius);padding:12px}.product-fields-title{font-size:11px;font-weight:700;color:var(--teal);text-transform:uppercase}.avatar{width:32px;height:32px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:12px;flex-shrink:0}.av0{background:#dbeafe;color:#1d4ed8}.av1{background:#d1fae5;color:#065f46}.av2{background:#fee2e2;color:#991b1b}.av3{background:#e9d5ff;color:#6b21a8}.av4{background:#fef3c7;color:#92400e}.av5{background:#cffafe;color:#155e75}.tag{display:inline-block;background:var(--blue-light);color:var(--blue);padding:2px 8px;border-radius:10px;font-size:11px;margin:2px}.star{color:#daa520;font-size:14px}.star-empty{color:var(--border);font-size:14px}.loader{display:flex;align-items:center;justify-content:center;padding:40px;flex:1}.spinner{width:28px;height:28px;border:3px solid var(--border);border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}.empty-state{text-align:center;padding:40px 20px}.empty-state-icon{font-size:36px;margin-bottom:10px}.empty-state-title{font-size:14px;font-weight:600;color:var(--text2)}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:12px;margin-bottom:20px}.metric-card{background:#fff;border:1px solid var(--border);border-radius:10px;padding:14px 16px}.metric-label{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px}.metric-value{font-size:28px;font-weight:800;line-height:1}.metric-sub{font-size:11px;color:var(--text3);margin-top:4px}.settings-section{background:#fff;border:1px solid var(--border);border-radius:10px;padding:20px;margin-bottom:16px}.settings-section-title{font-size:14px;font-weight:700;color:var(--text);margin-bottom:4px}.settings-section-desc{font-size:12px;color:var(--text3);margin-bottom:16px}.tag-input-row{display:flex;flex-wrap:wrap;gap:6px;padding:8px;border:1px solid var(--border);border-radius:var(--radius);min-height:40px;cursor:text}.tag-item{display:flex;align-items:center;gap:4px;background:var(--blue-light);color:var(--blue);padding:3px 10px;border-radius:20px;font-size:12px;font-weight:500}.tag-remove{background:none;border:none;cursor:pointer;color:var(--blue);font-size:14px;line-height:1;padding:0}.tag-item-store{background:var(--purple-light);color:var(--purple)}.signup-shell{min-height:100vh;background:linear-gradient(135deg,#1e3a8a,#344cb7);display:flex;align-items:center;justify-content:center;padding:20px}.signup-card{background:#fff;border-radius:20px;padding:36px 32px;width:100%;max-width:480px;box-shadow:0 20px 60px #0003}.signup-logo{text-align:center;margin-bottom:28px}.signup-logo-text{font-size:24px;font-weight:800;color:var(--blue)}.signup-logo-sub{font-size:13px;color:var(--text3)}.login-shell{min-height:100vh;background:linear-gradient(135deg,#1e3a8a,#344cb7);display:flex;align-items:center;justify-content:center;padding:20px}.login-card{background:#fff;border-radius:20px;padding:36px 32px;width:100%;max-width:400px;box-shadow:0 20px 60px #0003}.sa-card{background:#fff;border:1px solid var(--border);border-radius:10px;padding:16px 18px}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 768px){.form-row,.detail-grid{grid-template-columns:1fr}.modal{margin:8px;width:calc(100vw - 16px)}.sidebar{width:160px;min-width:160px}}